11 · updated 2026-11-07

What to say when it goes wrong

Most problems have a quick fix. Find yours below.

The one to watch for is the quiet one. If your AI loses the vault, it can still sound confident. It just answers from memory. That is why the rules tell it to speak up. See The rules to paste into your AI apps.

It answered without checking the vault

The answer sounds fine, but it is not your business.

Say: "Search the vault first."

If that fixes it, paste the rules into your AI's settings. If it does not, the connection has dropped. See the next one.

It cannot find the vault

It says it has no vault, or asks you to sign in again.

1. Go to Connections, then Your AI. It shows how the connection is going.
2. Press Reconnect if you see it.
3. In Claude, open the connector and press Connect. Sign in with your email and access key. It may also ask for the 6 digit code from your authenticator app.
4. Open a new chat and ask "What do you know about my business so far?"

Do not add a second connector with the same address. Claude refuses it. Open the one you have.

If you just made a new access key, this is why. Sign in again with the new one.

It says invalid client, or nothing happens when you connect

Something has been typed into the connector's Advanced settings. Claude saves that against your whole account, so deleting the connector does not fix it.

1. Open the connector and clear both Advanced fields.
2. Remove the connector.
3. Add it again with only the address.
4. Sign in on the With Voss screen.

It keeps asking for permission

Open the connector in Claude and set the tools to Allow always. It still cannot send email or delete anything for good.

It says it saved, but you cannot find it

1. Search for it in Notes.
2. Say: "Show me the path of the note you just saved."
3. If it is not there, it did not save. Say: "Save that again and read it back to me."

If this keeps happening, the connection may have dropped. See above.

It cannot see your email

Say: "Which mailboxes can you see?"

• None. Go to Connections, then Email, and connect one. Your AI can only use mailboxes connected in your vault.
• It worked before. A changed password usually stops it. Connect the mailbox again. On Gmail, make a new app password first. See Connect Gmail with an app password.

It cannot see your calendar

Microsoft 365 and iCloud bring their calendars with them. The Gmail route does not include a calendar, and Google Calendar is not ready yet.

It got a fact wrong

Say: "That is wrong. The deposit is 30%. File that."

It updates the note, and every future answer uses the new fact.

It keeps writing the wrong way

Say: "Remember: never open with Hi team."

That saves a standing rule. Every AI on your vault reads the rules at the start of every chat.

It will not open web pages

There are two reasons:

• It has just read a login from credentials/ or the safe. Web access switches off for an hour, on purpose. Try again later, or open a new chat that has not read a login.
• Your vault has used its 300 web page reads for the month. They come back on the 1st. Your notes, search and email keep working.

You deleted something

Nothing is gone yet. Look in Notes, under Trash. Notes and files sit there for 90 days. Every note also keeps its old versions, so you can put an earlier one back.

You lost your key or your phone

• Lost your key: press "Forgot your key?" on the sign-in page. We email you a link.
• Still signed in: go to Settings, Sign-in and security, and press Make a new key.
• Lost your authenticator: use one of your backup codes on the code screen. Lost those too? Email [email protected] and we will help you back in.

Your AI will ask you to sign in again after a new key.

Still stuck

Go to Help, then Contact us. Tell us what you tried and what the screen says. Never send your key or a password.

Ask your AI

• "Search the vault first."
• "Which mailboxes can you see?"
• "Show me the path of the note you just saved."
• "What do you know about my business so far?"